An experienced Senior Technical Specialist is seeking opportunities as a Team Lead, Group Manager, or Problem Manager in the Päijät-Häme and Uusimaa regions
With over 20 years of experience at Telia Company as a group manager, problem manager, and in several technical specialist roles, I have developed exceptionally strong skills that I can apply in a wide variety of ways.
My experience as a group manager in both B2B and B2C customer service has given me the following skills and knowledge:
- Managing team operations, performance, and goals
- Ability to organize and prioritize work in changing situations
- Actively supporting the team’s expertise, work ability, and well-being
- Strong understanding of B2B and B2C environments and customer solutions
- Insight into customer expectations and satisfaction
- Efficient resourcing in cooperation with stakeholders
- Change management and strategy implementation
- Clear and constructive communication in various situations, in both Finnish and English
My different roles as a technical specialist have further developed my skills and knowledge in areas such as:
- Customer service and satisfaction
- Mobile networks and mobile services
- Telecommunications networks, connectivity, and communication solutions for B2B customers
- Incident and problem management
- Change management and change coordination
- Customer communication regarding disturbances, changes, and related development work
- Efficient resourcing in cooperation with stakeholders
- Escalation processes
I would be happy to tell you more about myself and my experience in a job interview. You can get my contact details by emailing info@hiljainenrekry.fi
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